Frequently asked questions

Bilisbenta is on a shared inventory system for its products per catalog.

Dropshippers view real time inventory or stock level of the products on the Lazada Seller Center.

"Dropshippers must price their products strategically at an acceptable profit margin. To edit prices, go to Products > Manage Products > Edit > Special Price. Make sure to indicate Start and End date for price to take effect. Note: Never sell your products lower than the Bilisbenta cost found on your dashboard"

"Before a product goes out of stock, Bilisbenta Sourcing team arranges replenishment from our mix of local and international suppliers. However, there will be products that are no longer replenishable. Bilisbenta continues to add assortment of new products to fill in for non-replenishable items."

"All subscription fee is non refundable."

"If your subscription lapses and you don't renew it on time, you have a grace period of up to 2 months to reactivate it. However, if you want to renew your account beyond the 2 months grace period, you need to contact us first on our facebook page: BilisBenta, to find out if it is renewable."

A stock keeping unit (SKU) is a unique identifier for an item sold by a retailer. Therefore, Seller SKUs found on your Stores must never be altered or revised.

Cost of goods for each SKU or product can be found on your Bilisbenta dashboard under Price List.

No, Bilisbenta will create a new store for every Catalog subscribed.

Not all items have healthy stock level. Bilisbenta encourages its Dropshippers to market and sell those with evident deep inventories on the Seller Center.

"Bilisbenta Fulfillment Support Team will coordinate the affected order/s to the Dropshipper and provide replacement product for the out of stock item/s through convemient communication channels. Dropshipper must immediately coordinate with its customer regarding the replacement. Bilisbenta will wait for feedback to proceed or not with the replacement. Dropshippers must always be available should such instances arise. Failure to respond or to communicate with Bilisbenta on the resolution of affected order/s will cause delay in the processing of orders. To avoid SLA Breach and OVL, Bilisbenta will decide on the solution of the order and inform the Dropshipper about it. "

Bilisbenta replenishes its products regularly with close coordination with Suppliers. Leadtime depends on the availability of stocks and delivery timeline of suppliers.

Dropshippers can export and update products in bullk through the Batch Export and Batch Import under Manage Products. The desired template to be edited must be chosen.

1. Go to Products > Manage Products.

2. Click Batch Export.

3. Select "Export Selected Products" (this will show you number of selected items) or "Export All Products" (choose all active).

4. Choose which template you would want to edit and export in batch.

5. CLick Export File.

6. Open Downloaded File and start editing.

7. After editing, save the file as is.

8. Click Batch Upload.

9. Select Upload File and submit saved file.

10. You can see progress under Task Status Column and you may update the file that fails and upload it again until you get successful report.

Bilisbenta turns over your Store with the product list on the catalog you have availed for subcription. Any product not on the catalog is not allowed.

1. Change your Lazada Seller Center Prices at your preferred markup percentage based on cost at BB site. Never go below BB cost.

2. Edit all Product Thumbnails to create more attractive images.

3. Identify atleast 10-20 winning items by doing product reserarch on Lazada or by observing product visitors.

4. Edit Product Listing of winning products aiming for 100% content score through the use of Lorikeet.

5. Decorate your Store Decoration and utilize all modules.

6. Join Lazada Campaigns for exposure and traffic.

7. Post rating on Lazada Store Feed.

8. Create Facebook page and Buiness Facebook account for social media engagement to reach potential customers through Ads.

9. Join Buy and Sell Groups on Facebook and Marketplaces for additional store and product traffic.

10. Post your winning items on your social media page/s and share to gourps using business FB account everyday.

11. Continue editing the rest of your products while consistently posting on all available channels.

12. Utilize the free Lazada Feeds, Seller Picks and Customer Engagement Management features to reach out to your potential Customers.

1. Do not sell below cost.

2. Do not change or alter Seller SKU when editing products.

3. Do not change the product size, dimenson and weight not unless advised by Bilisbenta through a Memo.

4. Do not put Brands on product names to avoid copyright infringement.

5. Do not edit the stocks on your Seller Center.

1. Make it a habit to check and read your emails and memos from this platform to be updated.

2. Strategize a marketing plan on how to market or promote your products. Research and study your products and your target market.You may also compare with your competitors to better understand your competition and improve yours.

3. Always update your skills by learning the Lazada University.

4. Always check the Seller Center for available Promotions. You do not need to join all.

5. Always remember not to set your pricing below the Item Cost found on the Bilisbenta dashboard.

6. Respect each other within and outside the platform for we have the common goal of succeeding in this partnership.

7. Support other Dropshippers by sharing your proven effective strategies in the community.

8. Always reach out to Bilisbenta authorized representatives regarding your concerns.

9. Make it a daily habit to check your Order Returns. Lazada will automatically give out the item and it will be charged to your account if left unprocessed.

Once registered, you can promote Bilisbenta with your affiliate link and use this as a way to get 10% incentive and is just a one time commission per user.

This is a point system where we measure the drop shippers' compliance to BilisBenta's policies specifically with selling our items not below the cost. If any drop shipper is verified to have taken part in any activities that result to selling our items below cost, a non-compliance point will be issued depending on severity of breach of our policy. In addition to that, the order/s that are detected to be sold below cost will be put on-hold by our Fulfillment Team. The drop shipper needs to confirm and pay the total cost of items of the order/s in order for the Fulfillment Team to process their orders, otherwise, it will be cancelled because of Service-Level Agreement (SLA) on their respective Seller Center. BilisBenta will not be liable for any negative impact on their store performance. Consequences of Drop shippers' Non-Compliance Points Drop shipper will face certain restrictions on their account when they reach thresholds between frequency and milestone, whichever comes first. Frequency - Number of times drop shipper sold out items below cost per day Milestone - 1 point = Php 100.00 total cost prices of orders sold below cost Frequency Milestone Penalty Description 7 times 50 points Termination of store's account Store will be put on indefinite Holiday Mode and BB access will be turn off regardless of the remaining days 6 times 40 points 3 weeks Holiday Mode Store will be put on Holiday mode for 3 weeks for the drop shipper to adjust his/her pricing strategy and promotions and campaigns that affect his/her sales. Store access is still on. 5 times 30 points 2 weeks Holiday Mode Store will be put on Holiday mode for 2 weeks for the drop shipper to adjust his/her pricing strategy and promotions and campaigns that affect his/her sales. Store access is still on. 4 times 20 points 1 week Holiday Mode Store will be put on Holiday mode for 1 week for the drop shipper to adjust his/her pricing strategy and promotions and campaigns that affect his/her sales. Store access is still on. 3 times 10 points 3 days Holiday mode Store will be put on Holiday mode for 3 days for the drop shipper to adjust his/her pricing strategy and promotions and campaigns that affect his/her sales. Store access is still on. How often are points levied? BilisBenta tracks non-compliance actions daily. All non-compliance points will also be updated in a drop shipper's account daily. Does BilisBenta reset the points? BilisBenta will reset a non-compliance points every 365 days, beginning from the date the non-compliance point was first issued. A drop shipper account termination, due to issuance of 50 or more non-compliance points, is final. A terminated drop shipper account will not be reactivated after 365 days. How will the drop shipper be notified of his/her non-compliance? An email will be sent to the drop shipper to notify their non-compliance points and consequence.